Technical Product Manager
Company: BCforward
Location: Minneapolis
Posted on: May 8, 2024
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Job Description:
Technical Product Manager BCforward is currently seeking a
highly motivated igital Product Manager for Hybrid, We place
consultants for end clients all over the USA. Position: Digital
Product Manager - Connected Finance Platform Location: Minneapolis,
MN, Atlanta, GA, San Francisco, CA, Cincinnati, OH, Chicago, IL,
New York, NY, Irving, TX, Charlotte, NC Duration: 12 Months OPEN TO
ALL DIGITAL HUBS (STRONGLY PREFER ATL) HYBRID: 3 DAYS PER WEEK IN
OFFICE WORKING HOURS: 9-5 EST We're on a journey to do our best.
Helping the customers and businesses we serve to make better and
smarter financial decisions and enabling the communities we support
to grow and succeed. We believe it takes all of us to bring our
shared ambition to life, and each person is unique in their
potential. A career with U.S. Bank gives you a wide, ever-growing
range of opportunities to discover what makes you thrive at every
stage of your career. Try new things, learn new skills and discover
what you excel at-all from Day One. Digital Product Manager -
Connected Finance Platform we're passionate about helping customers
and the communities where we live and work. The fifth-largest bank
in the United States, we're one of the country's most respected,
innovative, and successful financial institutions. We are
undergoing a broad technology transformation within U.S. Bank and
we're scaling in every dimension: users, revenue, people,
technology, acquisitions, processes, and more and invite product
managers who want to engage with a wide range of problems and
systems to help influence both our technology strategy and internal
execution. At U.S. Bank you will have an opportunity to directly
impact thousands of engineers, support the growth of
multibillion-dollar businesses, and transform our ability to serve
our customers and the global financial ecosystem. Equal opportunity
employer committed to creating a diverse workforce. We consider all
qualified applicants without regard to race, religion, color, sex,
national origin, age, sexual orientation, gender identity,
disability, or veteran status, among other factors. Job Details:
Digital Product Managers are customer obsessed in driving product
planning, visioning, development, management, and customer
experience to deliver on our human plus digital product strategy
and staying one step ahead of evolving economic, technological, and
customer needs. Pulls from market and competitive insights,
customer needs, and internal business priorities to create the
product vision (target customer segments, markets, channels, go to
market approach, and value propositions). Aligns this strategic
vision with cross-functional stakeholders to shape product roadmap,
investment areas and success measures. This Digital Product Manager
role is responsible for defining and iteratively enhancing our API
Onboarding procedures as new products and new business models
emerge. As part of the team this role will collaborate on ways to
drive enhancements to the overall customer onboarding experience.
They provide requirements, participate in discovery & design
sessions, complete user acceptance testing, update procedures, and
train our operations team for these enhancements. This role must
combine excellent organizational skills with an ability to drive
multiple stakeholders to complete necessary tasks to ensure
success. Responsibilities: *Define strategy, roadmap and own
refinements based on business objectives, customer research,
competitive dynamics and collaboration with Product leads, lines of
business and cross-functional partners. *Look for ways to improve
customer onboarding process and experience, both from an employee
and customer viewpoint, and act as a key stakeholder in
coordinating this work across all teams to enable an ultimate
launch date. *Perform acceptance testing of feature as needed and
analysis supporting the strategies. *Partner with API Product
Managers, engineering, and business line teams o define the process
of onboarding and configuring customers to each API. *Assess all
new products, platforms, environments, customer models, etc., and
determine what Support Platforms, Support Processes, and Reporting
must change to effectively support and provide metrics. *Ensure the
API Product knowledgebase is updated by the Product Owner of the
API product, to facilitate the launch, and ensure all support teams
are informed. *Become the subject matter expert with in-depth
knowledge of our API product onboarding process. *Oversees API
Onboarding documentation, making sure it is accurate and current.
*Provides customer experience feedback with all stakeholders.
*Define metrics, run reports, and perform periodic audits to
measure performance against best practices. Recommend changes to
platforms & processes for iterative improvement. *Create and
develop the partnerships to drive and deepen the relationships
across the enterprise. *Define the enterprise standard best
practices & governance for API customer onboarding. Create and
align operational processes that involve multiple teams, train
support teams & communicate operational readiness updates with
requester / line of business stakeholders. *Become the subject
matter expert with in-depth knowledge of our API product onboarding
process to quickly facilitate customer inquiries as needed.
Preferred Qualifications *Bachelor's degree, or equivalent work
experience *Typically, five to seven years of relevant experience
*Product or project management skills or similar experience
*Effective presentation, verbal, and written communication skills
*High attention to detail & strong organizational skills *Positive,
team-oriented attitude *Experience using Microsoft Office
Applications *Familiarity working with APIs from either a support,
testing, documentation, or development standpoint. *Proven track
record of managing the end-to-end product development lifecycle.
*Strong influencing and partnership / collaboration skills to drive
cross-functional teams. *Experience using tools such as Jira,
Confluence, ServiceNow *Ability to quickly learn new skills and
processes while also being adaptable to changing requirements.
*Experience working in Agile helpful, but not required. *Knowledge
of customer success processes Supports what products to make,
ensuring those products get made and reporting back on how users
respond to products. Depending on the company, can support all
three functions together or any of these three functions. Often
works with partners like engineering and design teams to
strategically plan products and their development. A PM delivers
Market Requirements Documents and Product Requirements Documents
with prioritized features and corresponding justification. Works
with external third parties to assess partnerships and licensing
opportunities runs beta and pilot programs with early-stage
products and samples and becomes an expert with respect to the
competition." Interested candidates please send resume in Word
format to Please reference job code 217784 when responding to this
ad. Get job alerts by email. Sign up now!
Keywords: BCforward, Plymouth , Technical Product Manager, IT / Software / Systems , Minneapolis, Minnesota
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