Dispute Resolution Analyst I
Company: Disability Solutions
Location: Saint Paul
Posted on: May 2, 2024
Job Description:
Position Type : Full time Type Of Hire : Experienced (relevant
combo of work and education) Education Desired : High School
Diploma Travel Percentage : 0%Job DescriptionThe world of finance
moves fast. At FIS, we're faster. Our teams are empowered to learn,
grow, and make an impact-in their careers and communities. We
deliver innovation that advances the way the world pays, banks and
invests. If you want to grow personally and professionally, we'd
like to know: Are you FIS?About the role:Respond fully, accurately,
and timely to consumer requests by researching and investigating
information contributed by financial institutions and taking
appropriate actions in adherence with the Fair Credit Reporting Act
(FCRA) and the Fair Debt Collection Practices Act (FDCPA).What you
will be doing:
- Provides consumer data, e.g., identity and banking history, to
member financial institutions in response to consumer's application
for banking services in accordance with rules and regulations, on
behalf of ChexSystems, a Consumer Reporting Agency (CRA).
- Responds to requests for consumer reports received by internet,
voice response unit, fax, or mail.
- Provides consumer disclosures following appropriate procedures
and rules based on personal identifiers provided by consumer and in
accordance with rules and regulations.
- Compiles consumer reports and ensures incorrect or nonmatching
information is not disclosed to consumers.
- Serves as point of contact for consumers negatively impacted by
information reported to financial institutions.
- Processes consumer disputes submitted by consumers, e.g.,
identity theft, fraud claims, by identifying the consumer's dispute
and properly documenting it in the consumer's file. Places security
alerts and security freeze requests as appropriate.
- Troubleshoots consumer's problems, identifies root cause, and
uses appropriate procedures, rules, and resources to resolve
consumer disputes and issues.
- Investigates consumers' disputes and communicates with
information source to verify accuracy of reported information and
takes appropriate action to resolve the consumer dispute, i.e.,
deleting the information if no response within required timelines,
interpreting responses, evaluating sufficiency of information, and
following up.
- Meets performance standards, e.g., accuracy audits, phone
monitor results, quality standards, and adherence to required
timelines.
- May handle escalated consumer phone calls and resolve
issues.
- May provide guidance, coaching, and mentoring to less
experienced associates.
- Other related duties assigned as needed.What you will need:The
successful candidate will have the following experience and skills:
- 1-2 years call center experience
- 1 year customer service experience
- Strong written and verbal communication skills
- Must exhibit the ability to thrive in a fast-paced
organization.
- Able to work Independently; Self-motivated; Professional
Demeanor; Skilled communicator; Self-confident; High energy;
Resourceful; Responsive
- Interact with individuals at all levels of an organization and
have the aptitude to learn new markets and solution suites
- Microsoft Excel, Office and Outlook skills requiredWhat we
offer you:At FIS, we hire the best. In return, you receive
exceptional benefits including:--- Opportunities to innovate in
fintech--- Tools for personal and professional growth--- Inclusive
and diverse work environment--- Resources to invest in your
community--- Competitive salary and benefitsFIS is committed to
providing its employees with an exciting career opportunity and
competitive compensation. The pay range for this full-time position
is $16.10 - $27.79 and reflects the minimum and maximum target for
new hire salaries for this position based on the posted role,
level, and location. Within the range, actual individual starting
pay is determined additional factors, including job-related skills,
experience, and relevant education or training. Any changes in work
location will also impact actual individual starting pay. Please
consult with your recruiter about the specific salary range for
your preferred location during the hiring process.Privacy
StatementFIS is committed to protecting the privacy and security of
all personal information that we process in order to provide
services to our clients. For specific information on how FIS
protects personal information online, please see the Online Privacy
Notice.EEOC StatementFIS is an equal opportunity employer. We
evaluate qualified applicants without regard to race, color,
religion, sex, sexual orientation, gender identity, marital status,
genetic information, national origin, disability, veteran status,
and other protected characteristics. The EEO is the Law poster is
available here supplement document available hereFor positions
located in the US, the following conditions apply. If you are made
a conditional offer of employment, you will be required to undergo
a drug test. ADA Disclaimer: In developing this job description
care was taken to include all competencies needed to successfully
perform in this position. However, for Americans with Disabilities
Act (ADA) purposes, the essential functions of the job may or may
not have been described for purposes of ADA reasonable
accommodation. All reasonable accommodation requests will be
reviewed and evaluated on a case-by-case basis.Sourcing
ModelRecruitment at FIS works primarily on a direct sourcing model;
a relatively small portion of our hiring is through recruitment
agencies. FIS does not accept resumes from recruitment agencies
which are not on the preferred supplier list and is not responsible
for any related fees for resumes submitted to job postings, our
employees, or any other part of our company.#pridepass
Keywords: Disability Solutions, Plymouth , Dispute Resolution Analyst I, Accounting, Auditing , Saint Paul, Minnesota
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