Procurement Specialist

Company: Pella Northland
Location: Minneapolis
Posted on: February 17, 2026

Job Description:

Job Description Job Description Are you looking for a career where you are empowered to be extraordinary? Do you want the opportunity to be part of a company where employees treat one another like family and do right by their customers every day? Well, you’ve come to the right place. At Pella, care is not a just a word – it’s a legacy. We exist to improve the living experience of our customers and enrich the lives of our team members. Care is what sparks Pella Passion. It’s our mission to be the desired window and door brand by delivering a reliable, responsive, and uniquely memorable experience that exceeds our customer’s expectations. If you’re as customer focused as we are, are passionate about selling a product you can confidently put your name on, and if you’re looking for a career, not just another job, this is the place for you. This position is primarily responsible for supporting the Service Department by providing prompt and accurate ordering of parts and quotes for Service parts. The secondary responsibility of this position is to support case overflow and help manage cases, including tasks will vary based on business necessity. Pella is a great company to work for, but don't just take our word for it! Our Team recently participated in the Gallup Survey and scored us a 4.46/5 for overall satisfaction! Here’s what winning looks like in this role: Utilize information gathered from the customer by team members to promptly and accurately quote parts for customers. Send quote to customers via email or text. Respond to customer requests from in-bound calls or emails regarding information or questions on quotes provided Purchase product from vendors and our corporate manufacturing facilities for Service-related orders Ensure that all customer and product specifications are accurate through research and review of information provided, challenging proposed outcome to meet low error rate goals. Update customer case each time contact is made with customer. Meets or exceeds monthly metrics goals, including CES, quality, and productivity goals as established by department Support phone queue when other team members are on vacation, out ill or call volume is high. Support case management as time allows, including responding to questions or customer requests, creating case lines for new requests, reviewing appointments and managing cases as required. Assist with any overflow work from other areas of Service Department as needed Skills Needed to Win: AA or Technical degree preferred, 3-5 year’s customer service, or general business experience preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is highly desirable but not required. Computer Skills Proficiency with Microsoft® Suite and comfortable learning new computer systems. SalesForce or Oracle experience a plus. Communication & Interpersonal Skills Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills. Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gathers information from others, and responds appropriately to questions from customers, co-workers and managers. Must display excellent phone and email etiquette. Must be able to present appropriate attitude for the situation when interacting with customers or coworkers. Professional Skills Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust, respect, and confidence of customers, co-workers and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers. ??????? And by the way, we're not stuffy or corporate around here. Here are some of the perks and benefits at Pella Northland: Competitive compensation Eligible for a variety of Bonuses! Casual work environment Generous PTO Opportunities for internal Promotions and Transfers Contagiously positive company culture! Quarterly recognition for going above and beyond Work for a widely recognized company with a great reputation Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Benefits Salary: $25-$28/hour Does all of this sound good to you? Make your next move! Apply now. Pella Northland is an Equal Opportunity Employer. Applicants receive consideration without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, gender identity, veteran status, or any other factor prohibited by law. If hired, you will be asked to produce proof that you have a legal right to work in the United States. Offers are contingent upon Pella Northland's pre-employment compliance, including, but not limited to: a criminal background check and pre-employment drug test. Employment at Pella Northland is “At Will.” This means that, if you accept a job offer that Pella Northland extends to you, both you and Pella Northland will be able to terminate the relationship for any or no reason, at any time. This application is not a contract. Powered by JazzHR VT3Zre2fGf

Keywords: Pella Northland, Plymouth , Procurement Specialist, Customer Service & Call Center , Minneapolis, Minnesota