Technical Support Engineer II - Global Product Technical Support
Company: Danaher Corporation
Location: Chaska
Posted on: April 25, 2024
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Job Description:
Wondering what's within Beckman Coulter Diagnostics? Take a
closer look.
At first glance, you'll see that for more than 80 years we've been
dedicated to advancing and optimizing the laboratory to move
science and healthcare forward. Join a team where you can be heard,
be supported, and always be yourself. We're building a culture that
celebrates backgrounds, experiences, and perspectives of all our
associates. Look again and you'll see we are invested in you,
providing the opportunity to build a meaningful career, be
creative, and try new things with the support you need to be
successful.
Beckman Coulter Diagnostics is proud to work alongside a community
of six fellow Diagnostics Companies at Danaher. Together, we're
working at the pace of change to improve patient lives with
diagnostic tools that address the world's biggest health
challenges.
The Technical Support Engineer for Beckman Coulter Diagnostics is
responsible for providing real time technical support for the
global support organization and responds to technical procedural
inquiries and concern. The engineer will advise a course of action
for problem resolution and provide verbal and written communication
to internal and external customers as needed.
This position is part of the Global Product Technical Support
(GPTS) department located in Chaska, MN and will be onsite .At
Beckman Coulter, our vision is to relentlessly reimagine
healthcare, one diagnosis at a time.
You will be a part of the Systems Technical Support team and report
to the Manager of Technical Engineering Support responsible for
directing and controlling the activities of the Systems Technical
Support team to provide global technical support for the installed
customer base, commercial operations, subsidiaries, and
distributors. If you thrive in a multifunctional, problem-solving
and supporting role and want to work to build a world-class Service
and Support organization-read on.
In this role, you will have the opportunity to:
Provide real-time technical support to the global support
organization by responding to technical procedural inquiries and
concerns promptly and effectively.
Trend, analyze, and interpret field-generated data by collecting
and analyzing data from the field to identify trends, patterns, and
potential issues. This information is used to provide technical
support for Corrective and Preventive Actions (CAPA) and technical
alerts to address any emerging problems.
Develop technical documentation, training materials, and
troubleshooting tools to assist customers and support staff in
troubleshooting and resolving technical issues.
Manage and update all relevant documents related to the department
and service support activities. Ensure the accuracy and
traceability of records to comply with Good Manufacturing Practices
(GMP), International Organization for Standardization (ISO), Food
and Drug Administration (FDA), and company policies regarding
compliance.
Collaborate with cross-functional teams in the implementation of
product enhancements. Serve as a liaison between Field Service and
Development/Tech Ops through task teams, facilitating communication
and coordination to achieve project goals. Work with team members
to develop goals, plans, resolve problems, and successfully achieve
objectives.
The essential requirements of the job include
Bachelor's degree in Electronics, Biomedical Engineering,
Chemistry, Medical Technology or related field with 2+ years'
experience, or Master's degree in field with 0+ years of
experience.
Understanding of customer's needs, expectations, and obstacles to
identify and suggest ideas or enhancements
Understanding complex technical and non-technical documentation and
effectively communicating with internal and external contacts to
ensure positive outcome
Technical troubleshooting and data analysis skills
Ability to travel globally as required, 25% or less
It would be a plus if you also possess previous experience in:
Demonstrated ability to collaborate cross functionally and drive
change to improve customer experience
Strong software knowledge, including Windows, and PCs
#LI-KP1
At Danaher we bring together science, technology and operational
capabilities to accelerate the real-life impact of tomorrow's
science and technology. We partner with customers across the globe
to help them solve their most complex challenges, architecting
solutions that bring the power of science to life. Our global teams
are pioneering what's next across Life Sciences, Diagnostics,
Biotechnology and beyond. For more information, visit
www.danaher.com.
Danaher Corporation and all Danaher Companies are committed to
equal opportunity regardless of race, color, national origin,
religion, sex, age, marital status, disability, veteran status,
sexual orientation, gender identity, or other characteristics
protected by law. We value diversity and the existence of
similarities and differences, both visible and not, found in our
workforce, workplace and throughout the markets we serve. Our
associates, customers and shareholders contribute unique and
different perspectives as a result of these diverse attributes.
The EEO posters are available here
(https://www.dol.gov/agencies/ofccp/posters) .
We will ensure that individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform crucial job functions, and to receive
other benefits and privileges of employment. Please contact us at
applyassistance@danaher.com to request accommodation.
Keywords: Danaher Corporation, Plymouth , Technical Support Engineer II - Global Product Technical Support, Engineering , Chaska, Minnesota
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