AVP, BI Business Change Management

Company: Travelers
Location: Saint Paul
Posted on: July 1, 2025

Job Description:

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $142,500.00 – $235,100.00 Target Openings 1 What Is the Opportunity? As a AVP, Business Transformation Change you will be lead a team responsible for organizational Change Management within Business Insurance. In this role, you will leverage the Travelers enterprise organizational change management framework to develop and implement a strategy that aligns with Business Insurance objectives and enhances the organization’s adaptability to evolving market conditions. Likewise, you will develop change management capabilities across Business Insurance, chair the cross-functional Transformation Change Council, identify change impacts for large-scale initiatives, assist with sequencing decisions, and advance change management strategies to achieve business outcomes. In doing so, you will work closely with the leadership teams across Enterprise Change, the Business Insurance and the line of business CIO to ensure a full view of the most significant change affecting our key stakeholders and customers. Additionally, you will participate in the Enterprise Organization Change Management Community of Practice and help develop champions for effective change adoption. What Will You Do? Define and articulate the vision for change management within Business Insurance in alignment with overall business strategy and goals. Build and lead a high-performing team fostering a culture of collaboration, accountability, and continuous improvement. Mentor and develop team members to enhance their skills and career growth. Represent the organization as a thought leader in change management practices and participate in industry forums to bring back insights, learnings, and innovative ideas to the organization. Develop and implement an adaptable Business Insurance change management framework in partnership with Enterprise, including methodologies, tools, communication strategies and best practices that guide all change initiatives and meet the needs of the organization. Lead business transformation initiatives in partnership with Business Process Management (BPM) and leverage BPM methodologies to optimize workflows, improve efficiency, and ensure alignment with organizational goals. Conduct thorough change assessments to evaluate change readiness, organizational culture, and change resistance and implement strategies to prepare the organization. Design and implement training programs to equip employees with the skills and knowledge needed to adapt to change. Perform other duties as assigned. What Will Our Ideal Candidate Have? Bachelor’s degree in Business Administration, Organizational Development, Change Leadership, or a related field. Eight or more years of experience in change management or organizational development, with a proven track record of driving successful change initiatives in related field such as underwriting, finance, etc. Five years of experience with proven leadership, collaboration, and influencing skills to build and lead high performing teams. Certification in one or more Change Management or similarly recognized group such as ProSci, CCMP, etc. Expert knowledge of change management methodologies and tools, with a track record of successful implementation in previous roles. Expert communication skills to engage with stakeholders to understand their needs and concerns and ensure their buy-in and support for change initiatives. Expert critical thinking and problem-solving ability to analyze complex situations, identify problems, and develop effective solutions. Comprehensive understanding of insurance principles, policies, and procedures in the Property & Casualty space. Time management and organization skills to thrive in a fast-paced, dynamic environment and manage multiple priorities. What is a Must Have? Seven years of experience in change management or organizational development, with a proven track record of driving successful change initiatives. Three years of experience leading teams. What Is in It for You? Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment. Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting.

Keywords: Travelers, Plymouth , AVP, BI Business Change Management, Executive , Saint Paul, Minnesota