Clinical Administration Coordinator - Minneapolis, MN
Company: Optum
Location: Elk River
Posted on: May 12, 2025
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data, and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits, and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start -Caring.
Connecting. Growing together. -
This position reports directly to the Director of Sites and will
interact on a regular basis with other staff, clients, vendors, and
external customers. This position works cooperatively with other
organizational staff. This role is responsible for delivering
exceptional administrative duties for the organization with minimal
supervision and ensuring assigned areas run effectively. Key areas
of responsibility include client relations, appointment
coordination, general billing support, general housekeeping, and
office administration while maintaining department and
organizational standards.
Schedule: -Monday-Friday, 8am-5pm CST
Location: 310 Clifton Ave. Minneapolis, MN 55403 OR 3601 Minnesota
Dr. (Suite 525) Edina, MN 55435 OR 4100 Berkshire Lane, Plymouth MN
55446
Primary Responsibilities:
Support the organization's Mission, Vision, and Values
Welcome clients, ascertain the purpose of their visit, check them
in and direct them; accordingly, maintain professional boundaries
and discretion with clients and staff
Schedule client appointments, manage cancellations or rescheduling,
and send appointment reminders
Accurately enter client information into electronic medical record
system, ensuring up-to-date records. Responsible for creating and
maintaining efficient records management, documentation and filing
systems that support organizational compliance needs
Answer phone calls, respond to emails, and relay messages to
appropriate staff members and referral partners
Maintain accurate client records in client's medical record,
ensuring all appropriate forms are completed and documented
appropriately
Handle billing processes, accept payments, and follow appropriate
billing procedures in electronic medical record
Verify insurance coverage and ensure proper data is collected to
ensure payment processing
Ensure all activities comply with legal, professional, and ethical
standards
Ensure the security of the electronic medical record by following
protocols and maintaining confidentiality
Keep the reception area tidy and stocked with necessary supplies,
manage the waiting area throughout the week. Maintain clean and
presentable spaces within the clinic, including light housekeeping
and stocking
Perform clerical duties including copying, scanning, mailing,
filing and transport as needed
Assist with administrative projects and support various departments
as needed
Coordinate with site directors and leaders to ensure communication
of facilities issues and needs
Screen sensitive and confidential items that can be routinely
handled and prepare appropriate responses or direct to appropriate
party based on clinic protocols
Abide by Health Insurance Portability and Accountability Act
(HIPAA) guidelines associated with client privacy and documentation
requests
Attend all required and assigned meetings and trainings, being
punctual for work and meetings, and other duties as assigned
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
What are the reasons to consider working for UnitedHealth Group? -
Put it all together - competitive base pay, a full and
comprehensive benefit program, performance rewards, and a
management team who demonstrates their commitment to your success.
Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period
plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending
Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term
disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance,
etc.)
More information can be downloaded at: -
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications: -
High School Diploma/GED (or higher) OR 3+ years of front desk,
administrative or customer service experience -
1+ years of experience working in a front service desk,
administrative assistant, or customer service role
1+ years of -experience effectively presenting, reading, and
interpreting information with the ability to respond to questions
from internal and external customers (including staff, managers,
and clients)
1+ years of experience using work-related software and a computer,
including Microsoft Office Products (Word, Excel, PowerPoint, etc.)
with minimal instruction
1+ years of -experience reading and understanding common
terminology of the mental health field
Reliable transportation required. Employee will be reimbursed
mileage according to the corporate reimbursement schedule if using
a personal vehicle for work-related purposes.
Preferred Qualifications:
2+ years of experience working in a front service desk,
administrative assistant, or customer service role
2+ years of experience reading, interpreting, applying and modeling
general information from policy and procedure manuals and other
compliance-related information
Excellent communication skills and phone etiquette
Ability to work independently
The salary range for this role is $16.00 -to $28.85 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, Plymouth , Clinical Administration Coordinator - Minneapolis, MN, Healthcare , Elk River, Minnesota
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